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Shipping Policy

Shipdirect2you.com’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within1-5 business days.

 

Shipping rates and delivery estimates

 

Shipment method

Estimated delivery time

Shipment cost

Australia Post Standard*

7-14 business days

Free

Fastway AU Standard*

7-14 business days

Free

Australia Post Express

1-4 business days

$12.50

Other courier Express

1-4 business days

$12.50

 

 

*Please refer to the courier website for current delay notifications regarding your area.

 

 

Shipment to P.O. boxes or APO/FPO addresses

Most parcels will be delivered to a P.O. box address, however for some larger parcels, an alternate address location will be required. If this is the case, contact will be made requesting an alternate address within 5 days of order processing.

Shipment confirmation and order tracking

You will receive an automatic email with tracking and courier details once the shipment has been confirmed with the courier.

 

Customs, duties, and taxes

Shipdirect2you.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Every effort will be made to have your item delivered safely and in excellent condition.

If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. For items with visible damage a photo must be sent to info@shipdirect2you.com with your order number and contact details, or for electrical or other faults a detailed description of the issue will need to be included in the contact form.

International Shipping Policy

We ship globally, however in some countries there may be issues with customs. It is highly recommended that you check your local country laws on what can or cannot be imported to your location. If your parcel is not received in the expected time frame for international shipping, we will do a track and trace on your parcel and if it is found that the item complies with local laws a replacement or refund will be issued. We take no responsibility for items stopped by customs that do not comply with the laws of the destination country.

Returns Policy

 

Our products come with 100% guarantee! If your order does not arrive within the expected time frame stated, then a replacement or refund will be issued up to the value of the original order. If your item is damaged or faulty you can file a claim at info@shipdirect2you.com and state your order number, contact details, and a detailed description of the damage/fault. Please note that for visible damage a photo must be included of the damage. Once all details are received and approved by our credit department then your replacement or refund will be processed in 1-2 business days.

 

For more information, email support info@shipdirect2you.com

 

Who we are & what we do. 

 

Gardening is our passion which we have turned into a business. We love everything about the Home & Garden, and yes this includes our beloved pets, which is why we have included this category in our store.

 

We cultivate our own Live Plants in South Australia and sell these as cuttings, tube stock or potted plants in our Nursery Section. But we know that caring for a garden is more than just about plants, so we have added categories in just about everything to do with the garden and home.

 

We are adding new stock regularly and hope to have thousands of new products over the next several months, most of which can be shipped globally (excluding live plants).

 

Due to the size of some products, we have had to limit shipment of some products to within Australia only, which will account for about 20% of products, but most can be shipped globally, and listings usually will state if there are shipping restrictions to areas outside of Australia on the item page.

 

Live plants are perishable goods and therefore can only be shipped within Australia, and due to quarantine regulations in some AU states we can only ship to NSW, SA, Vic, Qld, and ACT. Unfortunately, we do not yet have our license to ship to NT, WA and TAS, but we will be looking into this in the future. Any sales for live plants in the exclusion zones will be refunded shortly after the order.

 

All plants sold in the included zones (NSW, Vic, SA, ACT, Qld) will be shipped out via Australia Post Express the following Monday/Tuesday to allow for delivery before the following weekend, unless they are a pre-order item. Most Plant orders are delivered in 1-4 business days and come with our 100% money back guarantee.

 

All other Home & Garden products will be shipped out via standard postage services and will depend on the destination location or country for shipment times.

 

Our Live Plants Range

 

We propagate our own stock from a wide range of Geraniums, Pelargoniums, Osteospermums (African Daisies), succulents, herbs & indoor plants & other perennials. As stated these can ony be shipped to locations mentioned above so please make sure you are in NSW, Vic, ACT, SA or Qld only to order these.

 

For more information on how plants are packaged you can visit our blog on ‘how our live plants are packaged for shipment’ which includes a step-by-step photo stage of the process.

 

All other items are shipped out separately from plants due to the perishable and non-perishable content of the packages, but all packages will include a tracking number for convenience, and you will receive an automatic email with the shipment details.

 

If you want to keep updated on our new stock in plants or home & garden products, you can sign up for our email and get 20% off your first purchase by using the sign in form at the top of every page. You will then receive our newsletters when new stock is added and receive any promotional offers in future.

 

We hope to have you on board in future and support our small family business in South Australia. In the meantime, enjoy browsing our store and feel free to use the contact us link if you have any questions.

 

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