Our terms of shipment times for 100% money back guarantee:
- For international orders, all orders will be received by 90 days from time of purchase or receive a full refund.
- For orders shipped from the same country via regular mail receive your order in 21 business days from time of purchase or receive a full refund.
- For orders shipped from the same country via express mail receive your order in 7 business days from time of purchase or receive a full refund.
- For live plant orders paid for outside of our inclusion zones (Live plants cannot be shipped outside of Australia, and within Australia cannot be shipped to WA, NT, Tas due to quarantine laws). Orders will be refunded in full in 24 hours of payment via the payment gateway used. *Please note that the refund will be processed via the payment gateway used at checkout and processing times will depend on the conditions of the payment gateway channel and once submitted at our level is beyond our control and Shipdirect2you.com takes no responsibility for the processing times of the payment gateway itself.*
Tracking details will be supplied at time of shipment to your registered email address. Any track and trace questions will be answered if a request form is filled, however refund claims for missing or lost stock cannot be processed before the latest delivery expiry date. By completing this purchase you agree to these terms.