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Terms of Shipment

Our terms of shipment times for 100% money back guarantee:

- For international orders, all orders will be received by 90 days from time of purchase or receive a full refund.

- For orders shipped from the same country via regular mail receive your order in 21 business days from time of purchase or receive a full refund.

- For orders shipped from the same country via express mail receive your order in 7 business days from time of purchase or receive a full refund.

- For live plant orders paid for outside of our inclusion zones (Live plants cannot be shipped outside of Australia, and within Australia cannot be shipped to WA, NT, Tas due to quarantine laws). Orders will be refunded in full in 24 hours of payment via the payment gateway used. *Please note that the refund will be processed via the payment gateway used at checkout and processing times will depend on the conditions of the payment gateway channel and once submitted at our level is beyond our control and Shipdirect2you.com takes no responsibility for the processing times of the payment gateway itself.*

Tracking details will be supplied at time of shipment to your registered email address. Any track and trace questions will be answered if a request form is filled, however refund claims for missing or lost stock cannot be processed before the latest delivery expiry date. By completing this purchase you agree to these terms.

Who we are & what we do. 

 

Gardening is our passion which we have turned into a business. We love everything about the Home & Garden, and yes this includes our beloved pets, which is why we have included this category in our store.

 

We cultivate our own Live Plants in South Australia and sell these as cuttings, tube stock or potted plants in our Nursery Section. But we know that caring for a garden is more than just about plants, so we have added categories in just about everything to do with the garden and home.

 

We are adding new stock regularly and hope to have thousands of new products over the next several months, most of which can be shipped globally (excluding live plants).

 

Due to the size of some products, we have had to limit shipment of some products to within Australia only, which will account for about 20% of products, but most can be shipped globally, and listings usually will state if there are shipping restrictions to areas outside of Australia on the item page.

 

Live plants are perishable goods and therefore can only be shipped within Australia, and due to quarantine regulations in some AU states we can only ship to NSW, SA, Vic, Qld, and ACT. Unfortunately, we do not yet have our license to ship to NT, WA and TAS, but we will be looking into this in the future. Any sales for live plants in the exclusion zones will be refunded shortly after the order.

 

All plants sold in the included zones (NSW, Vic, SA, ACT, Qld) will be shipped out via Australia Post Express the following Monday/Tuesday to allow for delivery before the following weekend, unless they are a pre-order item. Most Plant orders are delivered in 1-4 business days and come with our 100% money back guarantee.

 

All other Home & Garden products will be shipped out via standard postage services and will depend on the destination location or country for shipment times.

 

Our Live Plants Range

 

We propagate our own stock from a wide range of Geraniums, Pelargoniums, Osteospermums (African Daisies), succulents, herbs & indoor plants & other perennials. As stated these can ony be shipped to locations mentioned above so please make sure you are in NSW, Vic, ACT, SA or Qld only to order these.

 

For more information on how plants are packaged you can visit our blog on ‘how our live plants are packaged for shipment’ which includes a step-by-step photo stage of the process.

 

All other items are shipped out separately from plants due to the perishable and non-perishable content of the packages, but all packages will include a tracking number for convenience, and you will receive an automatic email with the shipment details.

 

If you want to keep updated on our new stock in plants or home & garden products, you can sign up for our email and get 20% off your first purchase by using the sign in form at the top of every page. You will then receive our newsletters when new stock is added and receive any promotional offers in future.

 

We hope to have you on board in future and support our small family business in South Australia. In the meantime, enjoy browsing our store and feel free to use the contact us link if you have any questions.

 

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